Privacy Policy

Privacy laws continue to evolve and we made changes to our Privacy Policy to help satisfy requirements under new legal requirements taking effect in 2023. In addition, we strive to make our information practices easy for you to understand and to clearly communicate the choices you have, and the updates reflect this goal. The following Privacy Policy will take effect January 23, 2023.

We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your email and personal information. This privacy policy (this “Policy”) applies to your use of our mobile applications, the https://www.graeters.com website and https://graeters.olo.com/ website (the “Websites”), and our stores, which are owned and operated by Graeter’s Ice Cream Company (“Graeter’s Ice Cream Co.”, “Graeter’s”, “us”, “our” or “we”). Your privacy and security are important to us. Please read this Policy carefully to understand how we will use and protect the personal information you provide us. We will not share your personal information with anyone except as described in this Policy. This Policy describes the personal information we collect about you, why we collect it, how we use it and under what circumstances we share it with third parties. This Policy also describes the decisions you can make about how you provide your personal information to us. If this Policy changes in the future, we will post an updated version on our website. You can tell if this Policy has changed by checking the revision date that appears at the bottom. You may change how you provide your personal information to us at any time. 

We may change this Policy from time to time. If we make changes to this Policy, we will notify you by revising the date at the top of the Policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Policy regularly to stay informed about our information practices and the choices available to you.

OUR PRIVACY POLICY: CONTENTS

• Information We Collect
• Using Information We Collect
• Sharing Information We Collect
• International Users
• Your Decisions on Receiving Marketing Communications
• Our Use of Cookies
• Security
• Children's Privacy
• Use of Our Wi-Fi Network
• Links to Other Sites
• Your California Privacy Rights
• Other State Privacy Rights
• Contact Us

Information We Collect

We may collect personal information from you, such as your name, email address, IP address, postal address, phone number, gender, birthday, product preferences and favorite store when engaging in any of the activities listed below:

• Place an order from our website;
• Make a purchase at one of our retail stores;
• Return an item or make an exchange from a previous purchase;
• Inquire about our products and services;
• Contact us to request assistance or provide feedback, including communication with customer support;
• Interact with our retail store associates;
• Receive a gift package;
• Create an account (profile) at www.graeters.com, graeters.olo.com and the Graeter's App;
• Subscribe to receive our emails;
• Use our mobile app;
• Enter a contest or sweepstakes;
• Submit a product review;
• Are referred to us through a marketing promotion;
• Participate in a marketing survey, promotion, or event;
• Navigate to and through our website (see Our Use of Cookies below for further information);
• Participate in Graeter’s social media including ratings & reviews and stories.

For visitors who upload, post, e-mail or otherwise make available data, text, photographs, graphics, images, software, music, sound, videos, messages or other materials (“Content”) on or to Graeters.com or Graeters.Olo.com; through our hashtags (such as #graeters); you agree to and acknowledge (1) our Privacy Policy, (2) our use of your Content; (3) You are at least thirteen (13) years of age; and (4) we collect information you provide, including but not limited to your first and last name, email address, postal adddress, phone number, birthday, marketing and communication preferences, and any additional personal information submitted with the Content. We maintain a record of your product interests and the purchases you make. We may combine all of this information with information about you that we acquire from our joint marketing partners and from unrelated third parties.

If you make a purchase from us, we work with third-party payment processors and financing partners to collect and process your payment information.

Using Information We Collect

To provide you with the best possible customer experience, we may use your personal information in the following ways:

• To process and fulfill your order, including to send you emails to confirm your order status and shipment;
• To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications;
• To administer and fulfill our contests and other promotions;
• To help us learn more about your shopping preferences;
• To help us address problems with and improve our functionality, design, products and services;
• To enhance your shopping experience;
• To analyze trends and statistics;
• To protect the security or integrity of our websites and our business;
• Respond to your comments, questions, and requests and provide customer service;
• To improve our product selection and customer service;
• Provide and administer our loyalty program;
• Comply with our legal and financial obligations.

You have the option not to receive marketing information or calls. For instructions on opting out, please see the section entitled, “Your Decisions on Receiving Marketing Communications”, below.

Sharing Information We Collect

We may share your personal information in the following ways:

• We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
• We may share your information when we partner with another company in a joint marketing program to offer or provide products, services, contests, or promotions to our customers. We also work with third party companies that use tracking technologies (including cookies and tags) on our website in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. For more information about this practice and to understand your options, please visit http://www.aboutads.info. Except for sharing this information with a joint marketing partner, we do not sell or lease your information to any third party to use for marketing their products.
• We may share information about you, if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Graeter’s Ice Cream Company or others.
• If you purchase Graeter’s Ice Cream products through our website or by placing an order by phone or mail, we may share your name, postal address, and shopping history with like-minded organizations whose privacy policies meet the Direct Marketing Association's privacy standards, for their direct mail marketing purposes.

Sweet Reward Loyalty Account

Access, update and delete your information 
 
You can access, correct/update certain personal information you have provided to us at any time by accessing your Graeter’s account/Sweet Rewards account, contact us by calling our 24/7 call center at (800) 721-3323 or by sending an email to privacy@graeters.com.
 
You have the right to delete personal information that has been collected from or about you for your Graeter’s Account/Sweet Rewards account. Note, processing your deletion request will result in the elimination of your Graeter’s Account/Sweet Rewards account. Terminating your Sweet Rewards account will result in the loss of earned points and unredeemed rewards. Please allow several business days for a response from one of our team members. Note: Once we’ve processed your deletion on Sweet Rewards, it could take up to 7 business days for your account to be fully deleted.  

International Users

Our products and services are available exclusively in the U.S. and we control and operate this Site in the U.S. Your personal information may be stored and processed in any country in which we engage service providers, and, by using the Site, you consent to the transfer of information to countries outside your country of residence, including the U.S., which may have data protection rules that are different from those of your country.

Your Decisions On Receiving Marketing Communications

You can review your personal information at any time. To access your personal information online, simply click My Account at the top of any web page, sign in when prompted. You can update your personal information, by calling Customer at 800-721-3323. We want to communicate with you only if you want to hear from us. Graeter’s Ice Cream Co. provides a choice in communication for customers so you can receive information from us at your discretion. We communicate with our customers by promotional email, mailings (postal), SMS/MMS and telephone. If you would like to be removed from our promotional email, mailings (postal), SMS/MMS or telephone lists, please contact us by calling Customer Support at 800-721-3323 or by sending an email to privacy@graeters.com. You can also be removed from our promotional email and SMS/MMS lists by visiting the Preference Center. You may also write to us at:

Graeter’s Ice Cream Co.
2245 Gilbert Ave. Suite 105
Cincinnati, Ohio 45206

Please specify from which list(s) "Do Not Email", "Do Not Mail", or "Do Not Call" you would like to be removed from. Please note that requests by email or phone may take up to ten business days to process and request by mail (postal) may take up to six to eight weeks to process.

Alternatively, if you do not want to receive promotional emails (i.e. not order-related) that notify you of new product arrivals, exclusive offers, upcoming events, store openings and the like, simply click the unsubscribe link provided at the bottom of any Graeter’s email. Please note, however, that this is for email only.

Our Use Of Cookies

We regularly use browser tracking cookies. A cookie is a small text file that is placed on your hard disk by a website. Cookies are uniquely assigned to you, and can only be read by a website or web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

We use cookies but do not store personal information in your cookie. We use cookies in order to improve your shopping experience. For example, we use cookies to:

• Recognize you when you return to our website
• Keep track of your order as you shop on our website and remember what items are in your My Cart
• Process your order on our website and enable you to use Express Checkout, if you have created an account at Graeters.com and Graeters.Olo.com
• Study how our Guests navigate through our website and which products they request in site searches
• Customize the message and delivery of online banner ads based on your online behavior.

Through our use of cookies, we may also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.

Cookies are also used to review how visitors to our website navigate our site or interact with our email advertising. Third-party companies assist in the collection and analysis of this data. These third-party companies such as ad networks follow your online activities over time by collecting web collection information through automated means, including through the use of cookies. They use this information to provide advertisements about products tailored to your interests. You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts. Your name, street address or credit card number is not accessed by or shared with other companies.

We work with a variety of advertising companies to place our ads on websites across the Internet. These advertising companies collect anonymous information about your visits to our web site, other advertising websites or interaction with our email through the use of cookies. This technology allows them to develop Graeter’s advertising and marketing about products and offers that may be of interest to you. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences. For example, we use IP addresses to monitor where the visitors to our website are located. We may collect aggregated data regarding our website, including, without limitation, number of site visitors, frequency and patterns of use, tag usage, feedback request trends, etc. (“Aggregated Data”). We use this Aggregated Data as a statistical measure and not in a manner that would identify you personally. Aggregated Data enables us to determine how often certain parts of our website are used so that we can improve them. We may make use of, or make such Aggregated Data available to, third parties, in any manner in our sole discretion.

You have the ability to accept or decline cookies. You can refuse cookies by turning them off in your browser or visiting cookie management tool. If you decide to block cookies, our website might not function correctly. For example, if you do not allow cookies at all, you might not be able to view some of our website or use certain features like adding products to your shopping cart, which may impact your shopping experience with us. If you refuse cookies and wish to place an order from our website, please call Customer Support at 800-721-3323.

Security

We do our best to provide you with a safe shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https”.

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at any of our websites, please feel free to place your order with us through Customer Support at 800-721-3323.

Identity thieves sometimes send fraudulent email messages to trick customers into divulging personal or financial information (a practice known as "phishing"). "Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email. If you have received or entered personal information in response to a suspicious email, pop-up or phony website claiming to be affiliated with Graeter’s Ice Cream Co., please call us at 800-721-3323 immediately.

Children's Policy

Protecting children's privacy is important to us. Our website is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our website is targeted to attract anyone under 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web. If you believe your child, under the age 14, provided personal information to us, please contact us by calling Customer Support at 800-721-3323 or by sending an email to privacy@graeters.com.

Use Of Our Wi-Fi Network

When you access our Wi-Fi, you may register with one of our service providers. Our service providers(s) may use your information to help them understand how groups of people behave, to help them and/or us provide you with a customized shopping experience, and to provide advertising of their or other third party products or services. In particular, our service provider(s) collects information that is broadcast by Wi-Fi enabled devices as well as other data from devices (e.g., web viewing and application use data, device type, device identifier, IP address (we call this other data ‘Activity Information”): (a) to create aggregated reports for their retail partners (like us) to help improve store operations and other business purposes; and (b) to allow them and/or retailers (like us) to engage directly with their visitors through Wi-Fi. Upon registration, our service provider(s) may combine information that you provide upon registration with data that they previously collected while providing services to us (dating back to July 19, 2016). Our service provider(s) collect Activity Information online and in mobile apps over time and across devices to deliver advertisements our service provider(s) think are relevant to you online, in mobile apps, and across various devices associated with you. To learn more about this activity and your choices about it, visit http://geteuclid.com/about/privacy-statement/.

Links To Other Sites

Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. We are not responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors.

Your California Privacy Policy

Consumers residing in California are afforded certain additional rights with respect to their personal information. If you are a California resident, this section applies to you.

California Consumer Privacy Act (CCPA)

In the preceding 12 months, we have collected the following categories of personal information: identifiers, characteristics of protected classifications under California or U.S. law, commercial information, Internet and electronic network activity information, geolocation data, audio and visual information, inferences drawn about your preferences, and other categories of personal information that relate to or are reasonably capable of being associated with you. For examples of the precise data points we collect, please see “Information We Collect” above. We collect personal information for the business and commercial purposes described in the “Using Information We Collect” section above.

We collect personal information directly from you (for example, when you place an order from our website or make a purchase at one of our Stores), automatically when you access or use our services or shop in our Stores, and from third-party sources as described in the “Information We Collect” section above.

In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:

Categories of Personal Information

To learn more about how we share information, see the “Sharing Information We Collect” section above.

The CCPA requires us to provide transparency about personal information we “sell,” which broadly means sharing personal information for monetary or other valuable consideration, and to give California residents the right to opt-out of the sale of their personal information. In the preceding 12 months, we sold the following categories of personal information to following categories of third parties to provide you with advertisements and marketing communications:

We describe these disclosures of personal information in more detail in the “Sharing Information We Collect” section above. If you are a California resident, you can submit your request to opt-out of having your personal information shared with third parties for marketing activities (“Do Not Sell My Information”) by email privacy@graeters.com or calling 800-721-3323.

Subject to certain limitations, the CCPA provides California consumers with the right to request more information about the categories and specific pieces of personal information we collected, sold and disclosed for a business purpose in the preceding 12 months, to delete their personal information, to opt out of sales of personal information, and to not be discriminated against for exercising these rights. California consumers may make these requests here. Once we receive the request, we will validate the information that you provide and send a message to the email address you provided in the request, asking you to verify that it is your email address. Please follow the instructions in that email to verify your email address. We will begin processing your request once you verify your email address. The online request form allows us to receive and begin working on requests from California consumers most efficiently, but if you prefer to talk to someone on the phone, or you have a disability that makes it difficult to use the online request forms, you may call 800-721-3323 to submit a request. To designate an authorized agent to exercise these rights on your behalf, please contact us. We will not discriminate against you if you choose to exercise your rights under the CCPA.

Shine the Light Law

California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. We have such a policy. To opt-out of this type of sharing of information, please contact us.

Other State Privacy Rights

Certain U.S. states (each a “State”) have enacted consumer privacy laws that grant their residents certain additional rights and require additional disclosures on the part of businesses that process personal information of such residents. Such States may provide their state residents with certain rights  such as:

Right to Access. 
Right to Correct. 
Right to Delete. 
Right to Opt-out of Sale. 
Right to Opt-out of Targeted Advertising. 
Right to Opt out of Profiling. 
Right Against Discrimination. 
Right to Portability.
Right to Opt Out of Sharing. 
Right to Limit the Use of Sensitive Personal Information. 

To exercise any of these rights please email us at the information below. 

Contact Us

We'll be happy to provide additional information or answer any questions. Please:

Call: 800-721-3323
Fax: 513-721-3385
Email: privacy@graeters.com
Write:
Graeter's Ice Cream Co.
2245 Gilbert Ave., Suite 105
Cincinnati, OH 45206