Frequently Asked Questions

We are as passionate about customer satisfaction as we are about ice cream.

If you need help, simply choose the topic below and check out our FAQs. Still have questions? Contact Customer Support at (800) 721-3323 or complete our Contact Us Form.

Will I receive an order confirmation?

An order receipt will be sent immediately to your email address after placing your order. You will receive an order confirmation email with your address, order number and order total within two hours of placing your order. Please review this information as soon as possible to ensure all addresses, items and arrival dates are correct. If you need to make any changes to your order, use our Customer Support Form or call (800) 721-3323

Can I change my order once it has shipped?

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. Once a package has been shipped, the address can not be altered.

There are no returns, modifications, or cancellations allowed on any orders once it has shipped.