Contact Us - General



For general questions, please visit our FAQs page.

General Inquiry
Use this form contact someone at Graeter's

If you need to contact us about an order, a product, or one of our retail stores, please use the form specific for those issues instead of this general contact form.
  • Check one box.
  • Corporate Gift Orders

    A gift of Graeter's ice cream will be well appreciated and long remembered by your best clients and customers!

    Graeter's offers several corporate gift options.

    Our most popular gift option is six pints of Graeter's ice cream delivered directly to your client's home or your customer's office.

    Need to send a gift in a hurry? You can send a Graeter's virtual gift certificate which lets your client or customer chose their own flavors and most convenient time for delivery. Instant delivery is available!

    We also have candy gift options to match the holiday or occasion at various price points. Please note that we cannot ship candy during the warmer months.

    We also offer both plastic gift cards and digital eGift cards that are redeemable online and in all of our brick and mortar stores.

    NEED HELP? JUST GIVE US A CALL AT:
    513-762-3031 (8AM-5PM EST) OR
    800-721-3323 (24/7 ORDER CENTER)

    Click the Submit button to be directed to our Corporate Gifting page.
  • Charitable Donations

    Since 1870, The Graeter family has proudly supported many wonderful, charitable organizations in the community. We also support thousands of smaller charitable organizations every year by the donation of gift certificates that are redeemable in local Graeter's retail stores.

    If you are requesting a donation for a 501(c)(3) recognized charitable organization, please mail your request on the organization letterhead included with a self-addressed envelope to:

    Graeter's
    1175 Regina Graeter Way
    Cincinnati, OH 45216
    ATTN: Community Relations

    Note: Due to cash control procedures, our store associates are not permitted to give away free product or gift certificates at retail store locations. Gift certificates are not available for in-person pick-up. All donation requests need to be made by mail. To receive a timely reply, please do not forget to include a self-addressed stamped return envelope.
  • Feedback on a Retail Store

    Click the Submit button to go to the Retail Store feedback form.
  • Feedback on a Graeter's product

    Click the Submit button to go to the Product feedback form.
  • Help with an Order

    Click the Submit button to go to the Help with an Order form.
  • Sweet Rewards Program

    Click the Submit button if you have a question or comment about Graeter's Sweet Rewards program.
  • Please provide an email address so that we can respond to your comment as quickly as possible.
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    We will make every attempt call you within a reasonable time, and almost always within 48 hours. Responses to requests made after 5pm Friday may take until Monday (or Tuesday if Monday is a legal holiday). Thank you for your patience!

We do our best to get back to you within a few business days. If your issue is urgent please call our 24/7 call center at 800-721-3323