Reships

As a one-time courtesy, we'll take a look at your request. This review is not a commitment to a resolution, and we may not be able to extend the same exception going forward.

We do our best to get back to you within a few business days. If your issue is urgent please call our 24/7 call center at (800) 721-3323.

Your order number is the # sign followed by 6 digits (e.g. #123456). You can find it on your order confirmation email, under My Orders when logged into your account, or on your gift note labeled GRAETERS_SHOPIFY-123456 (enter only the numbers, not the text before them).
We've successfully received your submission and will review it within 24 hours. If we need any additional information, we'll reach out to you directly. We appreciate your time and will be in touch soon.