Do I need to download the App to continue to participate in the Graeter’s Sweet Reward loyalty program?
To continue to participate you need to EITHER download and register through the App or register on the Sweet Rewards page of graeters.com/rewards
What is the name of the App and where do I get it?
The name of the App is "Graeter’s" and it is available wherever you currently get your Apps for your smart phone.
How do I migrate my existing account to the new App?
Just download the Graeter’s app! During the registration choose "Migrate" and complete the information INCLUDING your 14-digit Sweet Rewards account number (no spaces). Any banked points and rewards will be migrated to your new account using this method.
What if I don’t know my Sweet Rewards account number?
Graeter’s stores should be able to help you look the number up or you can contact [email protected] and provide the telephone number, email and name associated with the account.
If I download the App, can I still use my card?
No, your card will no longer work, but we can still add points using your phone number.
I don’t have a Smart Phone. Can I still participate in Sweet Rewards?
Yes, guests can visit graeters.com/rewards and register an account without a smart phone.
When will my card stop working?
After January 30, 2019, the physical Sweet Rewards cards will no longer work. Guest can use the Sweet Rewards account number, from the card, to migrate the account to the App. In store, the cards will no longer work to earn points and/or redeem rewards.
If I never migrate their account, will I still have rewards on my card?
Their reward will still exist, but it will not be in their card, they will need to migrate their account on the online portal, which can be found from graeters.com/rewards , or through the App
How do new guests enroll in Sweet Rewards?
Guests can download the Graeter’s app or register at graeters.com/rewards. They will sign up and enter in all of the required information on the app or web form.
I wanted to redeem my offer then I clicked out of the App, Where did it go?!
Look under "Account History" in the App menu, the QR code will live there until it expires.
Will guests still get email notifications with the App for rewards and offers (like birthday rewards)?
Yes! Email notifications will be linked with the website and the App. Guests will receive email notifications about App usage and offers as well.
Can guests just use a part of their reward?
Yes. The check amount must be SMALLER than the reward amount if they want to save some of that $ Reward for later. (i.e. they have $10 in rewards, and they have a check for $8, $2 will go back into their "bank." If they have $10 in rewards and their check is for $12, all of that $10 will be used.)
I tried to check in a receipt and it says "Check in limit reached"
For security purposes, we limit the customer to a certain amount of receipt barcode scans per day, and only 3 scans for a 12 hour period.
If I never migrate my account, will I still have rewards on my card?
The reward will still exist, but it will not be on a card. Guests will need to migrate their account on the online portal, which can be found from graeters.com/rewards, or through the Graeter’s app.
WHERE CAN I GET THE GRAETER'S APP?
The Graeter’s app is available on Google Play and the App Store.
Download via the Apple App Store or Google Play.
HOW DO NEW GUESTS ENROLL IN SWEET REWARDS?
Guests can visit graeters.com/rewards, to register online to create an account without a smart phone or download and register through the Graeter’s app.
Note: To have a team member look up your Sweet Rewards account at the register upon checkout, please be sure to include a phone number on your account.
I DON’T HAVE A SMART PHONE. CAN I STILL PARTICIPATE IN SWEET REWARDS?
Yes, of course! Guests can visit graeters.com/rewards, register online and create an account without a smart phone.
Note: To have a team member look up your Sweet Rewards account at the register upon checkout, please be sure to include a phone number on your account.
DO I NEED TO DOWNLOAD THE APP TO CONTINUE TO PARTICIPATE IN THE GRAETER’S SWEET REWARD LOYALTY PROGRAM?
Nope! To continue participating in Sweet Rewards, guests need to EITHER download and register through the Graeter’s app or register online at graeters.com/rewards.
HOW DO I MIGRATE MY EXISTING ACCOUNT TO THE NEW APP?
As of March 11, 2020, guests will no longer be able to migrate their physical Sweet Rewards cards to the app. Guests will have to create a new account by downloading the app to their smartphones or create an online profile with us at graeters.com/rewards.
CAN I STILL USE MY PHONE NUMBER TO EARN POINTS IN YOUR STORES?
Yes, of course! In order to have a team member look up your Sweet Rewards account at the register upon checkout, please be sure to include a phone number on your account.
You can now add points, earn/redeem rewards and rewards dollars by simply having a team member look you up at the register upon checkout.
CAN I GET SWEET REWARDS POINTS FOR AN ONLINE/SHIPPING ORDER FROM YOUR WEBSITE?
Not at this time. Online nationwide shipping orders (those delivered by UPS, not from our retail stores) are NOT eligible for Sweet Rewards points. To ship nationwide, please visit: www.graeters.com/shop-online
However, online local delivery orders (on the app or website) WILL receive Sweet Rewards points since this is coming directly from our retail stores. To order local delivery, please visit: graeters.olo.com
MY REDEEMED REWARD QR CODE DISAPPEARED. HOW CAN I GET IT BACK TO CLAIM MY REWARD?
Under guest’s Rewards Tab (the cone icon), there is a small white banner towards the bottom of the screen with “active redemption codes.” Click on this and the QR code will appear again. If this white banner goes away, the reward will appear back in the guest’s account as long as the reward is not expired.
WILL GUESTS STILL RECEIVE EMAILS WITH THE NEW SWEET REWARDS PROGRAM?
Yes, of course! Emails will be linked with both website and the Graeter’s app registrants. Guests will continue receiving emails about exclusive offers, rewards (including yearly birthday reward) and what’s new at Graeter’s. (See below for more information about birthday rewards.)
HOW DO I REFER A FRIEND?
How to refer a friend on the Graeter’s app: Login and go to the “MORE” tab on the app, click invite friends and use the unique code to refer your friends. For every new friend you refer to the Graeter’s app, we will give you 30 bonus points which will get you closer towards sweeter rewards!
How to refer a friend on Graeters.com: Login at graeters.com/rewards-login and then click on “INVITE FRIENDS” tab on the left-hand side of your screen. At the top of this page, you will see your unique referral code. Your friend will copy this code upon signing up for Sweet Rewards.
For every new friend you refer to the Graeter’s app, we will give you 30 bonus points which will get you closer towards sweeter rewards!
Note: To obtain 30 bonus points, the person you are referring to the Graeter’s App must not have a previous account associated with the new Sweet Rewards program/Graeter’s app. 30 Bonus points are gifted after your friend(s) registers and makes their first purchase!
HOW DO I ENTER A RECEIPT ON MY ACCOUNT TO EARN POINTS?
Scan a receipt in the GRAETER’S APP to add your points. You will be using the 13-digit Loyalty Summary barcode number located at the bottom of your receipt.
- After you login, select the "EARN/SCAN" option on the main rewards page of the app.
- Select the red "SCAN RECEIPT BARCODE" option
- Hold the camera over the Loyalty Summary barcode. If your receipt will not scan, select "ENTER RECEIPT BARCODE NUMBER" option.
- Enter the numeric code under the Loyalty Summary barcode.
- Select "DONE"
- You should receive a confirmation screen (You're done!)
Enter your receipt on GRAETERS.COM/REWARDS-LOGIN to add your points. You will be using the 13-digit Loyalty Summary barcode number located at the bottom of your receipt.
- After you login, select the "CHECK-IN" tab on the left-hand side of the screen.
- Type in the 13-dogit Loyalty Summary number underneath “Barcode.”
- Select "SUBMIT" at the bottom of this section.
- You should receive a confirmation screen (You're done!)
On your next visit, if you would like to earn points by simply giving your phone number when you make a purchase, please make sure your phone number has been added to your PROFILE on the app. No app, no scanning needed.
WHAT CAN I EARN WITH MY REWARDS POINTS?
Guests are able to use their $5 rewards on ice cream, merchandise and more at any participating scoop shop and local orders made online/Graeter’s app. Note: This excludes Nationwide Shipping, Catering and Food Truck purchases.
I TRIED TO CHECK IN A RECEIPT AND IT SAYS "CHECK IN LIMIT REACHED"
For security purposes, we limit our customers to a certain amount of receipt barcode scans per day, and only 3 scans for transactions occurring within a 12-hour period. The amount of the transaction (Check Sum) also has to be greater that zero.
Need help scanning a receipt? Email us at [email protected].
CAN I EARN POINTS FOR PURCHASING GIFT CARDS?
No. Guests cannot earn points when gift cards purchased, only when a gift card is being used as a form of payment to make a purchase.
CAN I USE MY GIFT CARD ON THE GRAETER’S APP/ONLINE FOR LOCAL PICKUP AND DELIVERY?
Not at this time. We are working on adding this feature to our app/online ordering for local delivery, curbside and in-store pickup. Check back soon for more details.
CAN I USE MORE THAN ONE FORM OF PAYMENT ON THE APP/ONLINE ORDERING?
Yes, of course! This is a NEW feature! You can now toggle or select the “SPLIT PAYMENT” option upon checkout when you are ordering online or through the Graeter’s app.
DO MY LOYALTY POINTS EXPIRE?
Yes. Loyalty points will expire after 1 YEAR of inactivity and will go back down to zero. A “year of inactivity” is from the guest’s last purchase with the app.
You can locate your last purchase information under “ACCOUNT HISTORY” on your Sweet Rewards account. App Users: The account history section is located under the “MORE” tab at the bottom of your screen.
DO MY REWARDS EXPIRE?
Yes. For every $5 reward you earn, it will expire 1 CALENDAR YEAR after the earned date.
You can locate your $5 reward earned date under “ACCOUNT HISTORY” on your Sweet Rewards account. App Users: The account history section is located under the “MORE” tab at the bottom of your screen.
CAN GUESTS JUST USE A PART OF THEIR REWARD?
Yes, of course! Guests are able to select the amount of the reward they want to use. (Example: You can use $6 of your $10 rewards and have $4 for next time you visit us.)
HOW DO I REDEEM MY $$ REWARDS DOLLARS?
To redeem your rewards via the Graeter’s app: Login and go to the “RWARDS” tab. Click on the amount on the bottom-right corner of your screen. Enter in the amount and press “REDEEM.” You can take the QR code into your local scoop shop and scan at the register upon checkout.
To redeem your rewards online: Login and go to “ REDEEM RWARDS” located on the left-hand side of the screen. Enter in the amount and press “REDEEM.” You can take this code into your local scoop shop to redeem your $$ rewards.
Note: When ORDERING ONLINE/APP for LOCAL DELIVERY, CURBSIDE PICKUP or IN-STORE PICKUP, DO NOT follow the instructions above. Please start your order and redeem your reward on the payment screen. (You will NOT be able to claim your reward on the payment screen when ordering online/app until the code expires if you pre-redeemed the reward.)
HOW DO I EARN A BIRTHDAY REWARD?
Sweet Rewards members will be eligible for a birthday reward if they have made at least 1 purchase within the last 12 months or have earned at least 1 point (spend of $0.01) in the Sweet Reward program. Guests will also need to make sure that they have added their birthday in their profile to receive the reward.
To add your birthday on your account, login and click “EDIT PROFILE.” App Users: The edit profile section is located under the “MORE” tab at the bottom of your screen.
Need to change your birthday? Email us at [email protected].
WHEN DO I RECIEVE MY BIRTHDAY REWARD?
All birthday rewards are gifted on the DAY OF YOUR BIRTHDAY. You will have 1 week to redeem your birthday reward from this date.
DOES MY BIRTHDAY REWARD EXPIRE?
Yes. Guests have 1 WEEK after their birthday to redeem their birthday reward. The “REWARDS” section of the app (“REDEEM REWARDS” for web users) will indicate the expiration dates for all offers/rewards.
HAVING ISSUES PLACING A LOCAL ORDER ONLINE/APP? PLEASE CONSIDER THESE ERRORS…
To place a local order online or through the Graeter’s app, guests must put their phone number on their profile. Guests also need to verify their email associated to your profile to place an online order.
At this time, we do not allow a “guest checkout” option for local orders through online/app. Guests ordering through the website/app must have a Sweet Rewards account with us.
Need help adding/updating your phone number or updating/verifying your email? Email us at [email protected].
WHAT ITEMS CAN BE ORDERED ONLINE AND/OR DELIVERED?
We offer packaged ice cream pints & 56 oz. containers of ice cream, chip wheelies and ice cream cakes, party boxes, dogsters and other novelties for enjoying ice cream at home. Select CURBSIDE PICKUP locations offer scoops, sundaes, milkshake & malts, ice cream sodas, coffee chillers and smoothies. (Not available for delivery.)
Please note: Menu items subject to change based on location and availability.
CAN I STILL EARN POINTS WITHOUT A VERIFIED EMAIL?
Yes. Guests can earn points & rewards without verifying their email, but they will NOT be able to redeem their reward(s).
Need help updating/verifying your email? Email us at [email protected].
CAN CREDIT CARDS BE SAVED ON MY PROFILE FOR FUTURE ORDERS?
Not at this time. We currently do not allow credit cards to be saved on your account for your protection.
HOW DO I RESET MY PASSWORD?
Guests must use the “Reset Password” button and an email will be sent to change their password. (Note: You will have 6 hours to reset your password. Past the 6-hour mark, you will need to request another reset password email.)
Didn’t receive your reset password email? The following could be happening:
- Your email is incorrect on your profile (oops, we all make mistakes!)
- Your email wasn’t verified when you signed up
- You are possibly trying to login/request a new password from our Nationwide Shipping section of our website instead of Sweet Rewards: graeters.com/rewards-login
Need further assistance with logging in or resetting your password? Email us at [email protected]