Help - Retail Sweet Rewards FAQ

WHAT IS THE SWEET REWARD PROGRAM?

Graeter’s Sweet Rewards is a program designed to reward our loyal guests, for purchases made at a Graeter's retail location. Visit one of our participating stores and claim your free Sweet Rewards card to join. Rewards points are earned at all participating Graeter’s locations but may not be shared between some markets.

HOW DOES THE BIRTHDAY SUNDAE WORK?

For all registered Sweet Rewards cards with a birthday date assigned 1 week prior to their birth date, a free sundae is automatically loaded to the account and can be redeemed within 6 days from the birthday. No email notification is needed.

I LOST MY SWEET REWARDS CARD, WHAT DO I DO?

If your card was registered, visit your neighborhood Graeter’s store and a manager can issue a new card and transfer the information with point total.

I DIDN'T GET MY FREE BIRTHDAY SUNDAE EMAIL, WHAT DO I DO?

For all registered Sweet Rewards cards with a birthday date assigned 1 week prior to their birth date, a free sundae is automatically loaded to the account and can be redeemed within 6 days from the birthday. No email notification is needed.

CAN I COMBINE MY SWEET REWARD CARDS?

Yes, visit your neighborhood Graeter’s store and a manager can combine cards.

HOW DO I CHECK MY POINTS TOTAL?

To view your point balance, either visit your neighborhood Graeter’s location or create an online profile at graeters.com/rewards.

CAN I GET POINTS FOR MY ONLINE PURCHASE?

Unfortunately, Sweet Rewards cards can only be used for in-store purchases. The only way for us to track the points is through our cash registers retail locations.

I REGISTERED MY CARD BUT I DON'T SEE MY 10 BOUS POINTS.

You should see the 10 bonus points added to your account during your next transaction at a Graeter’s location.